Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at headquarters@floridareading.com. Please note that returns will need to be sent to the following address: RETURNS, Florida Vision Technology, 2880 W. Oakland Park Blvd. Suite 104, Fort Lauderdale, FL 33311 

You can contact us for any return question at headquarters@floridareading.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items / refurbished goods / final sale
Certain types of items cannot be returned, custom ordered products (such as special orders or personalized items), and refurbished goods. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards. Refurbished items are sold "as-is" with no additional warranties.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds and Return Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at headquarters@floridareading.com.

The device may be returned for any reason within fourteen (14) calendar days following the training date indicated above, provided that the device and all included components, accessories, manuals, packaging, and materials are returned in their original condition and have not been damaged, altered, lost, or subjected to misuse or negligence.

Approved returns are subject to a fifteen percent (15%) restocking fee based on the purchase price of the returned device. In addition, a $250.00 training fee and any applicable shipping, handling, or return shipping charges are non-refundable and will be deducted from any refund issued by Florida Vision Technology.

Any refund due will be processed only after Florida Vision Technology has received and inspected the returned device and confirmed that it meets the conditions stated above. Florida Vision Technology reserves the right to reduce or deny a refund if the device, accessories, packaging, or other included materials are missing, damaged, or returned in a condition that prevents the product from being resold as appropriate.

SUMMARY OF WARRANTY TERMS

This section provides a summary of the applicable warranty terms. Please refer to the most recently published version of the device User Guide and/or manufacturer's warranty documentation for additional warranty details, limitations, exclusions, and conditions.

In the event of any discrepancy or conflict between the warranty information contained in the device User Guide and the terms provided in this document, the terms of this document shall govern to the extent permitted by applicable law.

Warranty coverage does not extend to damage resulting from misuse, abuse, negligence, unauthorized modification or repair, accidental damage, or use of the device contrary to the manufacturer's instructions. Please refer to the device User Guide and applicable manufacturer's warranty documentation for complete warranty information.